Please read these terms carefully. By accessing any website (“Website”) of ViCOLLECTIVE AG, Untergass 13, 8193 Eglisau, Switzerland, or any of its affiliates (“ViCOLLECTIVE” or “We”) you acknowledge that you have understood and agree to the following terms in connection with this Website, App or Application (together also “Services”) and the elements contained therein.

Information We Collect

We collect the following types of personal information:

  • User-provided information: When users register for an account on our Website or Application, they provide personal information such as their name, contact details, phone numbers, addresses, nationalities, email addresses, and passwords.
  • Usage information: We gather information regarding your interactions with our Services, including details about your purchases, the pages you browse, and other activities. We collect and retain certain types of information each time you engage with our Services. To facilitate your shopping experience and to improve or customize your online browsing and shopping experience, our Services employ “cookies”, tagging, and other tracking technologies.
  • Location Information: When you access our Services, we may collect location data. This data helps us deliver services based on your location, such as targeted advertising and customized services. If you prefer not to share specific location information, such as GPS data or latitude and longitude details, you can change the settings on your device to deny such permissions. For additional details, please refer to the “Location Tracking” section below.

How We Use Your Information

We may also use your information for the following purposes:

  • Fulfilling your requests for services or information, such as creating an account or enrolling you in our programs;
  • Keeping you informed about our products, services, promotions, events, and offers through various means including newsletters, emails, and texts;
  • Handling transactions, including purchases and shipments of products;
  • Providing support to our customers;
  • Collecting customer opinions on our products, services, and programs;
  • Overseeing our promotional events, surveys, and community involvement activities;
  • Ensuring compliance with legal standards, industry regulations, and our internal policies;
  • Personalizing content based on your interactions with our Services, your preferences, and/or your geographical location, as per the details you share with us;
  • Improving and optimizing our Services, products, and operational procedures;
  • Detecting, investigating, and preventing actions that may contravene our policies or constitute fraud or illegal activities;
  • Analyzing statistical, demographic, and marketing data regarding our Services’ users and their behavior patterns.

Our processing of data is based exclusively on our legitimate interests in staying in contact and communicating with you as a potential customer or business partner, or in serving you as a customer or business partner. For this purpose, the data is made accessible to our employees and directors.

Third Parties

Within the scope of commissioned relationships, third parties may be involved who comply with the corresponding regulations. ViCOLLECTIVE’s data is held by a delegated IT service provider who guarantees compliance with the relevant regulations. Your personal data will not be transferred to third parties for purposes other than those mentioned. Data will only be disclosed abroad, if adequate data protection can be guaranteed. Of course, we will provide you with information about the personal data we have stored about you at any time. We will also be pleased to correct or delete these at your request, provided that there are no legal storage obligations to the contrary. To contact us in this context, please use the contact details given in this legal notice. We may release personal information to authorities when responding to legal demands or to prevent unlawful activities.

Your Choices Regarding Your Information

You have several options regarding the information you provide and how we use it:

  • Marketing Emails: By registering an account or signing up for certain services, you agree that we can use your email for product updates. If you register through our mobile app, you can choose to receive promotional emails. You cannot opt-out of account-related communications, but you can stop receiving promotional emails by either deselecting the option at sign-up, using the “unsubscribe” link in emails, or contacting
  • Push Notifications: You can disable push notifications via your mobile device’s settings by turning off the notifications switch for our app.
  • Location Tracking: Most devices let you disable precise location services through the settings menu. For full functionality of certain app features, such as location-based push notification promotions, the location services need to be enabled.

Opting out of one type of communication does not automatically opt you out of others. For instance, if you opt out of marketing emails, you may still receive push notifications if you have not opted out from them.


We use “cookies” to collect information and improve our Services. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.

We use cookies to remember your preferences, customize your experience, and provide you with more relevant content and advertising. We may also use cookies to collect information about how you use our Services, such as the pages you visited and the links you clicked. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly if your cookies are disabled. We may also use third-party services such as Google Analytics to help us analyze how visitors use our Services. These third-party service providers may use cookies to collect information about your activities on our website. Services, you consent to the use of cookies and similar technologies in accordance with these terms.

How We Secure Your Information

ViCOLLECTIVE employs various managerial, technical, and physical safeguards to protect your information, adapting these measures to the sensitivity of the data. However, no system is entirely secure, and we cannot guarantee the complete security of your information. Transmitting information to ViCOLLECTIVE is at your own risk, and we cannot ensure that it will not be accessed, disclosed, altered, or destroyed by a breach of our safeguards. You can enhance the security of your personal information by using encryption and other methods to prevent unauthorized access. You are also responsible for securing the data you send or access through unencrypted, public, or unsecured networks.

Responsibility for Data Protection

The executive management of ViCOLLECTIVE is responsible for ensuring compliance with the applicable data protection regulations. It can be contacted at +41 43 960 38 20, by post to ViCOLLECTIVE AG, Hohlstrasse 418, 8048 Zurich, Switzerland, or by email to By contacting us, you can exercise the following rights at any time:

  • Information about your data stored with us and their processing,
  • Correction of incorrect personal data,
  • Delivery or deletion of your data stored with us,
  • Restriction of data processing, provided that we are not yet allowed to delete your data due to legal obligations,
  • Objection to the processing of your data by us and
  • Data transferability, provided that you have consented to the data processing or have concluded a contract with us
  • If you have given us your consent, you can revoke it at any time with effect for the future.
  • You can also contact the supervisory authority responsible for you at any time with a complaint. We process your personal data only for the purposes stated in this legal notice.

Applicable law and place of jurisdiction

All legal relationships arising from access to the ViCOLLECTIVE Website are subject to Swiss law. Exclusive place of jurisdiction is Zurich.


These instructions may be available in different languages. In any case, the German version is authoritative.

Subject to change

ViCOLLECTIVE expressly reserves the right to change information on its web pages at any time without prior notice.

Status: 17.05.2024