Scope of application

These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all orders placed by the Buyer and contracts concluded via the online shop (“Shop”) or via other channels of ViCOLLECTIVE AG, Untergass 13, 8193 Eglisau, Switzerland, (“Seller”) (hereinafter referred to as “Order”).

Offer and conclusion of contract

The presentation of the Products in the Shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the “Buy” button, the Buyer places a binding order for the Products contained in the shopping basket. The order confirmation is sent by e-mail immediately after the order has been sent. The contract is not concluded until the order is confirmed. Outside of the Shop, the contract shall be concluded upon a concordant expression of will.

Prices and terms of payment

Prices are subject to change at any time and are quoted in Swiss francs (CHF) unless otherwise stated and include the statutory value added tax. Payment shall be made by the indicated methods of payment. Invoices are to be paid within 30 days unless otherwise stated.


Orders are generally delivered by A-Post. The Buyer will be informed of the shipping costs during the ordering process.

Warranty and liability

The Buyer shall inspect the Products as soon as possible and complain about any defects immediately, otherwise the Products shall be deemed to be free of defects. If there is a defect, the Buyer has the choice of making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. Furthermore, the liability of the Seller is in any case limited to intent and gross negligence.

Right of withdrawal

The Buyer has the right to return the Products within 14 days of receipt and without stating a reason. The right of withdrawal can only be exercised legally if the Products are returned unused, undamaged, complete and in unopened original packaging.

After receipt of the Products, the seller will refund the value of the goods to the customer. Shipping costs already incurred cannot be refunded. The Products are to be returned at the expense and risk of the customer to the following address:

Hohlstrasse 418
8048 Zurich

Terms of use

The legal information on the Seller’s website form an integral part of these Terms and Conditions.


Should any provision of these GTC be invalid, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.

Applicable law and place of jurisdiction

All legal relationships between the Buyer and ViCOLLECTIVE are subject to Swiss law. The exclusive place of jurisdiction is Zurich.


These instructions may be available in different languages. In any case, the German version is authoritative.

Subject to change

ViCOLLECTIVE expressly reserves the right to change information on its web pages at any time without prior notice.

Status: 01.09.2023